NGINX is a high performance Accelerating Proxy serving both HTTP and HTTPS traffic, with outstanding stability, rich feature set, simple configuration & low resource usage.
MariaDB is to be a drop-in replacement for MySQL, with more plugin features, better performance and benchmarks show that MariaDB is basically faster than MySQL.
With built-in support for DNSSEC, PowerDNS delivers very high performance, accelerated DNS resolutions, instant start-up & handles memory efficiently during high traffic.
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As your web hosting partner, Cryolite understands that your trust is our most important asset. In order to preserve that trust, we would like you to ask any questions regarding our product before you proceed to final purchase. We appreciate your questions and will be very glad to answer them, meanwhile for quick answers please read through the below list of Frequently Asked Questions.
Can this be a replacement for VPS or dedicated server?
NGINX is generally reserved for VPS or dedicated server accounts. But Cryolite has taken the extra step to build a plan that is extremely cost effective for our web hosting resellers to move busy websites into this plan and feel the difference with NGINX. Please note this is not a replacement for a VPS, if too much of PHP resources are consumed then, the best option for you would be to upgrade into a VPS or Dedicated server. Always keep in mind that NGINX hosting is still a shared hosting, built over an accelerated environment.
What's the difference between the standard and NGINX plans?
There are only three major differences between the standard and NGINX plan. (1)In the standard plan Apache is the front facing web server for all traffic. In NGINX plan traffic is first passed through NGINX and then into Apache only for processing PHP requests. (2) The standard plan has only MySQL and NGINX plan uses MariaDB. (3) The standard plan uses the traditional BIND DNS and NGINX plan uses PowerDNS. Apart from these three, every other feature remains the same.
Will my existing website's MySQL database work with MariaDB?
Yes, database upgrade from MySQL to MariaDB will be automatically performed by cPanel. Most PHP codes work out of the box and do not require any modification but in very rare circumstances there are times when you may need to make some minor changes to your PHP code to work with MariaDB. Always make sure to backup your database before upgrading to MariaDB. Database once changed to MariaDB cannot be downgraded to MySQL.
Do you offer MySQL database with NGINX hosting plan?
The primary objective of NGINX plan is for website speed and that is the reason we had chosen MariaDB. We do not have a plan to introduce MySQL with any of our NGINX hosting plans for now or in the future.
How do I see the difference in website speed with NGINX?
You can instantly find great improvement in website speed the moment you move into NGINX hosting. NGINX is only a caching server and will deliver static content at blazing speeds, if you have a dynamic content you will still need to optimise the way you write your PHP codes. Websites operating on WordPress, Joomla and other popular CMSs can take advantage of NGINX’s speed improvements out-of-the-box. Moreover, during traffic spikes, NGINX can flawlessly deliver content and will outperform any standard servers.
How many website visitors can this NGINX plan handle?
All depends on the way you optimise your website content and we have no control on your website performance, what you code is what you get. (1) If 100% of static HTML files, you can push up to ~10000 visitors per day. (2) If PHP based website you can push up to ~3000 visitors per day (3) If PHP based website with “W3 Total Cache” you can push up to ~8000 visitors per day. Also Note: If you use Limited plugins, means lower PHP processing and the website page will load faster and you have more room to push more traffic.
Do you have a money back guarantee? or refund policy?
Yes, cancel within 30 days! We do not offer any cancellations exceeding 30 days of activation time. We do offer a money back guarantee only for 30 days, and after 30 days no cancellation and no money back. But do not worry, you are still fully covered through our service level agreement for the entire term of your business with us. You are fully eligible for service prolongation for any downtime or service interruptions. For more details please visit our SLA page.
How do I move my website(s) from another hosting provider?
Do not worry, we can HELP. If you have a cPanel account that is hosted with another provider we can transfer your website(s) content absolutely free. To begin a cPanel website transfer process please open a support ticket along with your cPanel username and password of the current provider and our migration team will move your website to our servers. If you have a website that is not hosted through cPanel (For example Plesk, DirectAdmin, Webmin..) we can still move the website content directly from server-to-server without having to download all data to your local computer. For more details please open a support ticket.
I need to talk, Do you offer telephonic support?
We don’t offer phone support because we truly believe it wouldn’t be possible to provide the same effective assistance over the phone. We have decided on this for 3 reasons: (a) It’s faster. We can quickly get to the bottom of your questions without putting you on hold. (b) Online ticket support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We’ll always have access to previous tickets so you won’t have to repeat questions. (c) Live chat support is similar to talking on the phone, as it involves real-time conversation. Through live chat, we can ask you to instantly send us screenshots to help us see what you are seeing. We can also send you screenshots and links to guide you in the right direction.
How do I contact your support team if I have a problem?
Just open a support ticket to get a quick resolution to your technical issues. Our system will allow you to open a ticket granting you a unique ticket identification number that will keep you in the loop every step of the way as the technician resolves your request. Any new update will automatically be sent to your email, so you can be informed on the current status of the service request, from when a technician is assigned to your case all the way to the end when the technician closes your ticket and the issue is resolved. For a faster response, please get onto our live chat and provide us your support ticket identification number and our support staff can instantly begin working on your ticket while you are on live chat.